Delivery & Return
I paid for the serum. How long do I have to wait for my formula?
After payment, your profile is checked by a dermatologist. The doctor may ask you a few additional questions in order to adjust the selected composition of the formula. After 3-5 days, your serum will be ready to ship.

Pricing & delivery time
Standard shipping is 4.95 EUR. The parcel will be delivered by national postal service and usually comes to you within 5-12 business days.
Priority shipping is 8.95 EUR. The parcel will be delivered by UPS and usually comes to you within 1-5 business days

How to track the status of an order?
After placing an order, we will send email notifications about the status of the order. If you don't receive notifications, contact us via email support@openface.io. We will check the status of your order and send you tracking information.

The parcel arrived in non-appropriate form (torn packaging, product spilled).
We are very sorry that this happened! Sometimes this happens when transporting things. Send us photos of the damaged packaging via email: support@openface.io. We will send you a new product for free.